At BACO, we strive to provide a clear, convenient, and reliable shopping experience. Customer satisfaction is one of our highest priorities, and we are committed to offering a fair returns and exchanges policy in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.
Customers may request a return within 7 days from the date the order is received.
Customers may request an exchange within 14 days from the date the order is received.
To be eligible for a return or exchange, the following conditions must be met:
For health and hygiene reasons, the following products cannot be returned or exchanged once opened or used, unless they are defective or the customer has received an incorrect product:
If you receive a damaged product, a product with a manufacturing defect, or an item that does not match your order, please contact BACO Customer Service through the store’s official communication channels within 48 hours of receiving the order.
Clear photographs of the product and the received order must be provided.
Once the case has been reviewed and verified, BACO will cover all applicable shipping costs, and the customer may choose one of the following options:
If the return or exchange request is due to a change of mind, no longer wanting the product, or requesting a different item, and there is no manufacturing defect, damage, or error on BACO’s part, the customer will be responsible for the return shipping costs and any applicable reshipping fees.
If the request is due to a manufacturing defect, an incorrect item, or damage during shipping, BACO will cover all related shipping costs.
Once the returned product has been received, inspected, and confirmed to meet the conditions of this policy, the return request will be approved.
Refunds will be issued through the same payment method used for the original purchase. The refund process may take between 7 and 14 business days, depending on the policies and processing times of the relevant bank or payment service provider.
For purchases made through installment or Buy Now, Pay Later services, such as Tamara, Tabby, or any similar payment provider, the refund will be processed through the same provider in accordance with its applicable procedures and processing timelines.
If the customer refuses to accept the order without any error on BACO’s part, BACO reserves the right to deduct the original shipping costs and any applicable return shipping fees before issuing the refund.
For any inquiries regarding returns or exchanges, please contact the BACO Customer Service Team through the store’s official communication channels.
