At BACO, we are committed to delivering your orders quickly and safely, from carefully preparing and packaging your products to delivering them to your specified address through our approved shipping carrier.
This policy explains all details related to order preparation, delivery times, shipping fees, order tracking, and any circumstances that may affect the delivery process.
Once your order has been successfully placed, the order details will be verified, and the products will be carefully prepared and packaged to ensure they arrive in excellent condition.
You will receive an order confirmation through the mobile number or contact method provided during checkout.
Order preparation may require additional time during promotional periods, official holidays, or periods of high order volume.
Orders are delivered according to the destination city as follows:
Jeddah: 1 to 3 business days.
Riyadh and Dammam: 3 to 5 business days.
All other cities in Saudi Arabia: 5 to 7 business days.
The delivery period begins after the order has been confirmed and handed over to the shipping carrier.
Delivery times may be affected during official holidays, promotional periods, periods of high order volume, or due to operational or emergency circumstances beyond the control of BACO or the shipping carrier.
Delivery times are estimates and may vary slightly depending on the destination city, the carrier’s coverage area, official working hours, or emergency circumstances.
Business days do not include weekly holidays or official public holidays.
We deliver to the cities and areas displayed as available when you enter your address during checkout.
If your city or area does not appear among the available delivery options, this means that shipping is currently unavailable to that location. You may contact customer service to check whether alternative delivery options are available.
Shipping fees are calculated automatically during checkout and are clearly displayed in the order summary before payment is completed.
Shipping fees may vary depending on:
The city or delivery area.
The size or weight of the order.
Promotions available at the time of purchase.
The minimum order value required for free shipping, if applicable.
No additional shipping fees will be charged unless they are clearly shown to the customer before the order is confirmed.
Once your order has been prepared and handed over to the shipping carrier, you will receive the tracking details via text message or through the contact method registered with the order.
You can use the tracking number to check the status of your shipment and its expected arrival time. Tracking information may take several hours to appear or update in the shipping carrier’s system.
The customer is responsible for entering complete and accurate delivery information, including:
Full name.
A valid and reachable mobile number.
National Address.
City and district.
Street name.
Building and unit number.
Postal code.
Additional number.
Any additional details or landmarks that may help the delivery representative locate the address.
Please ensure that the National Address is entered correctly and completely, as missing or inaccurate information may result in shipment delays or unsuccessful delivery.
If an order is returned due to an incorrect address, incomplete information, or an inability to contact the customer, additional shipping fees may apply when requesting the order to be shipped again.
The shipping carrier may contact you to confirm your location or arrange the delivery time.
Please ensure that the mobile number registered with the order is available and respond to calls or messages from the delivery representative to avoid shipment delays.
If the order cannot be delivered after the delivery attempts approved by the shipping carrier, the shipment may be returned to BACO.
In this case, the customer will be contacted to arrange reshipment, and additional shipping fees may apply.
You may request to modify the delivery information or cancel the order before it has been prepared or handed over to the shipping carrier by contacting customer service as soon as possible.
Once the order has been shipped, it may no longer be possible to change the address or cancel the shipment.
Shipped orders are subject to the store’s approved exchange and return policy.
Upon receiving your order, we recommend checking the external packaging before opening the shipment.
If the packaging is visibly damaged, or if you notice missing or damaged products, please:
Photograph the external packaging before opening it.
Clearly photograph the products and the shipment contents.
Keep the original packaging and shipping label.
Contact customer service as soon as possible, preferably within 48 hours of receiving the order.
The BACO team will review the case and take the appropriate action in accordance with the store’s exchange and return policy.
Your satisfaction matters to us.
If you have any questions regarding shipping, delivery, or the status of your order, please contact the BACO Customer Service Team and provide your order number to help us assist you and follow up on your order as quickly as possible.
