FAQ

What makes BACO products unique?

BACO offers practical and convenient solutions for everyday care. Our easy-to-use, portable products help you handle unexpected situations at home, at work, in the car, and while travelling.


How do I choose the right product for my needs?

You can review the product description and usage instructions on each product page to determine which option best suits your needs. If you are unsure, please contact our customer service team for assistance in choosing the most suitable product.


Are BACO products suitable for everyday use?

Yes. BACO products are designed to be practical and easy to incorporate into your daily routine. They can be conveniently kept in your handbag, car, or office for use whenever needed.


How should I use BACO wipes correctly?

Use the wipe directly on the area you wish to clean, wiping gently without excessive rubbing. Always follow the instructions provided on the packaging of each product.


Do BACO wipes remove all types of stains?

BACO stain-removal wipes help treat many common everyday stains. For the best results, use the wipe as soon as the stain occurs. Results may vary depending on the type of stain, how long it has been present, and the type of fabric.


Can the wipes be used on old stains?

They may be used on older stains; however, dried or long-standing stains may be more difficult to remove. We therefore recommend using the product as soon as possible after the stain occurs.


Are stain-removal wipes suitable for all types of fabric?

The wipes are suitable for many commonly used fabrics, but results may vary depending on the material. We recommend testing the wipe on a small, hidden area first, especially when using it on delicate or coloured fabrics.


Are abaya wipes suitable for delicate fabrics?

BACO abaya wipes are designed to care for most abaya fabrics. However, we recommend testing the product on a small, hidden area before full use, particularly on delicate fabrics or abayas decorated with embroidery, beads, or stones.


Can shoe-cleaning wipes be used on all types of shoes?

BACO shoe-cleaning wipes are suitable for many types of sports shoes and leather footwear. For delicate materials such as suede or specially treated fabrics, we recommend testing the product on a small area first or following the shoe manufacturer’s care instructions.


Do the wipes leave marks after use?

BACO wipes are designed to provide quick cleaning without leaving unwanted marks when used correctly. Results may vary depending on the type of fabric or surface and the amount of dirt present.


Should I test the wipe before using it?

Yes. We always recommend testing the wipe on a small, hidden area, especially when using it for the first time on coloured fabric or a delicate material, to ensure it is suitable for the surface.


Can a single wipe be used more than once?

We recommend using each wipe only once to maintain hygiene and prevent dirt or stains from transferring from one area to another.


How can I keep the wipes moist after opening the package?

Close the package securely after every use and avoid leaving it open for long periods. This helps preserve the moisture and quality of the wipes.


What is the correct way to store BACO products?

Store the products in a cool, dry place away from direct sunlight, heat, and moisture. Make sure the package is properly sealed after use.


Can I take BACO products with me while travelling?

Yes. BACO products feature practical packaging that makes them easy to carry in your travel bag, handbag, or car, so they are ready to use whenever needed.


What payment methods are available on the BACO online store?

The available and activated payment methods will be displayed during checkout. You can select your preferred payment option before confirming your purchase.


Can I modify or cancel my order after placing it?

You may request to modify or cancel your order if it has not yet entered the preparation or shipping stage. Please contact customer service as soon as possible. Approval of the request will depend on the order status at the time of contact.


How long does delivery take, and how can I track my order?

Delivery times vary depending on the city, seasonal order volumes, and the shipping company. Once your order has been shipped, a tracking number or tracking link will be sent using the contact details provided with your order.


What should I do if I receive a damaged product or the wrong item?

Please contact customer service immediately after receiving your order and provide your order number along with clear photos of the product and its packaging. The case will be reviewed and handled in accordance with the store’s approved exchange and return policy.